FAQ

Frequently Asked Questions

  • ​Do we have to change trains if there is a change of locomotive?

    No, you retain the same seats for the whole journey. The locomotives will be coupled/uncoupled from the carriages as necessary. 

  • Are credit or debit cards accepted for payment of food or drinks on board?

    No, payment for drinks and/or food on board either in the buffet car or with your catering steward in Premier Dining must be made by cash or cheque only, card payment facilities are not available.

  • Are dogs permitted to travel on board the trains?

    Only guide dogs are permitted on board. 

  • Are there toilets on board the train?

    Yes there is a toilet at each end of every carriage.

  • Can you accommodate vegetarians on board?

    There is always a vegetarian option available, however we cannot provide gluten free or a full coeliac diet. We can not guarantee no cross contamination with regards to allergies so nut or lactose free diet options can not be offered . We will endeavour to do the best we can to accommodate special dietary requirements but ask that you call us to discuss.

  • Can you bring bicycles on board our trains?

    We cannot transport bicycles due to a lack of available space.

  • Can you bring wheelchairs/mobility scooters on board our trains?

    We can transport foldable wheelchairs on board but not mobility scooters, due to a lack of available space.

  • Can you bring your own alcoholic beverages?

    Yes, however there may be a corkage charge.

  • Can you bring your own picnics?

    Yes, you can bring your own picnic lunch on board.

  • Can you provide a gluten free option?

    We are unable to offer a gluten free menu option on board our day trips. We do offer a vegetarian option on all trips. Please contact us to discuss your dietry requirements.

  • Do I have to pay the supplement in first/premier for two of us to sit together?

    No, if two of you book without the table for two supplement then you would be seated side by side with one window and one aisle seat around a table for four, sharing with two other passengers, the supplement is payable if you wanted a table with two seats to yourselves and you would be seated facing each other with a window seat each. 

  • Do the trains have air conditioning?

    No.

  • Do our trains have power sockets on board?

    No, there are no power sockets on board.

  • Do our trains have Wi-Fi?

    No, Wi-Fi is not available on board.

  • Do you have any sample menus for the Premier Dining service on board?

    Yes, please use the links below to download and view two sample menus. (Adobe PDF Files)


    Sample Menu 1


    Sample Menu 2

  • Have the carriages on the trains got disabled access?

    No, full disabled access is not available, passengers would need to be able to step up onto the carriages and then walk to their seats. We can store collapsible wheelchairs at the ends of carriages. 

  • How do we pay our bar bill?

    Your bar bill is payable by cash or cheque only at the end of your day with us. Our stewards will come and see you and let you know what your final bill is. 

  • I don’t have a printer - do I have to print my e-ticket out?

    No, it is not essential to print out your e-ticket as long as you have your seat/coach numbers and the timings you can board the train. The stewards will have a note of your name on the seating plan. 

  • If I book for 2/3/4 people will we be seated together?

    Yes, we always sit parties together, if a large group books together then they will be at separate tables but would be as close together as possible and in the same carriage. 

  • Is smoking permitted on board?

    No, smoking is not permitted anywhere on board our trains.

  • What is a family ticket?

    2 Adults and 2 Children (15 years and under)

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