Booking Agreement

Status

We are a direct sell tour operator and retail travel agents. All parts of your holiday are covered by our TTA membership (number T726X), and the air travel on all of our holidays is covered by our ATOL membership (number T7149). The holiday account is summarised on the statement.

Programme and prices

As described in the brochure, leaflets, correspondence or amendments notified to you and acknowledged by you.

Deposit/Balance

Please forward a deposit per person of:

• £100 for travel in the UK
• £150 for travel within Europe
• £350 for travel beyond Europe

Balances are required in time to pay suppliers, usually ten weeks before travel. Sometimes we have to pay group tickets earlier and the balance due date shown on the confirmation will reflect this. While we are establishing a viable tour group deposits are fully refundable; when we confirm the operation of a tour your deposit will become committed.

Fidelity Insurance

All bookings are required to be covered by Fidelity Insurance. This is a financial protection insurance, which protects your money until the holiday goes ahead. This is included in the holiday price.

Credit Cards

Deposits paid by credit card will be excluded from credit card charges, however full balances paid by credit card will be subject to a 2.1% charge. This is the same as we are charged by the credit card companies due to the ever increasing use of credit cards we are no longer able to absorb this cost. There are of course no charges if you pay by Switch, cash, bank transfer or cheque.

Cancellation

Our cancellation policy for all our tours is as follows:

• Cancellation prior to 12 weeks before departure – loss of deposit
• Cancellation between 8-12 weeks prior to departure – 25% refund only
• Cancellation less than 8 weeks prior to departure – no refund

Passports, Visas and Health

Travellers are responsible for possessing the correct documentation but we are willing to advise. You should seek professional medical guidance. Where security risk exists or arises Foreign and Commonwealth Office and tourist board guidance will be sought and passed on.

Prices

Prices are determined against known exchange rates, fuel costs and tax regimes prevailing at 8th December 2009. The exchange rates used for pricing the brochure are as follows:

• £1 = 1.10 Euros
• £1 = 1.62 US$
• £1 = 9.38 Norwegian Krone
• £1 = 1.66 Swiss Francs
• £1 = 12.32 South African Rand
• £1 = 11.58 Swedish Krona

In the event of significant changes we must reserve the right to amend prices. Warren Travel Ltd trading as The Railway Touring Company acts as booking agent for the service providers whose terms and conditions of booking and carriage apply, copies will be secured upon request. Subject to minimum and maximum numbers booking. Rail components subject to serviceability and operating conditions - ‘best’ alternatives will be provided. A NO SMOKING policy will be pursued where we have the control or influence of the service.