UK Day Trips - Terms and Conditions

Travelling by Steam Train

Our Day Trips and Tours almost exclusively make use of specially chartered trains hauled by steam locomotives. The trains offer a choice of types of seating to suit your particular requirements. Each passenger is allocated their own reserved seat ensuring that travel on these special trains is a relaxing experience providing the perfect escape from all the hustle and bustle of modern day life. All of the seats on our trains line up with the carriage windows, unlike many modern trains, and thus provide the maximum viewing area to add to the enjoyment of your journey.

In addition to our UK Day Trips and Tours, the Railway Touring Company has a programme of tours using steam hauled charter trains in many other countries of the world. These tours can be for a few days duration or last for up to two weeks, with overnight accommodation provided in good quality hotels. Please visit our website www.railwaytouring.net for further details and to request an overseas brochure; or contact us by telephone if you prefer.

Premier Dining Class

Premier Dining Class on our trains is a luxury experience providing a full meals service at tables with spacious comfortable seating. This service usually includes a traditional full English breakfast soon after you board the train, and a four course meal on the return journey. A light lunch may also be included on some trips. Onboard chefs prepare fresh food for all of the meals and it is professionally silver served to your table. We endeavour to accommodate special dietary requirements to the best of our ability but we cannot guarantee to meet all dietary needs. A fully licensed bar service is always available. The dress code is smart casual, as we like our passengers to be relaxed and travel in comfort.

Tables are available for four or two in Premier Dining Class. Our tables for two are the ideal choice for an unusual and memorable celebration, for a special occasion like a wedding anniversary or birthday. Tables for two, where both passengers have window seats, can be guaranteed for an additional charge of £22.00 per person, subject to availability. Premier Dining Class is available up to and including any pick up station before 10:30.

First Class

First Class accommodation on our trains is provided at tables for four or for two in deep cushioned armchair seats with plenty of room. Tables for two, where both passengers have window seats, can be guaranteed for an additional charge of £22.00 per person, subject to availability. First class usually includes morning coffee with a Danish pastry and afternoon tea with scones, jam and cream, along with a selection of finger sandwiches.

Standard Class

Standard Class seats are usually arranged in groups of four around a table. All seats are reserved. Passengers in First and Standard classes regularly bring hampers and picnics.

Booking Arrangements

Passengers can book their tickets online by visiting our website www.railwaytouring.net or by downloading a booking form which can be printed and sent by post to:- The Railway Touring Company, 14A Tuesday Market Place, King’s Lynn, Norfolk PE30 1JN. A completed booking form can also be sent to us by fax on 01553 661 800. Passengers can also book by telephone during office hours on 01553 661 500. Office hours are Monday to Friday: 09:00 to 17:00 and Saturday: 09:00 to 16:00. We accept most major credit and debit cards, payments by credit card will be subject to a 2.1% charge.

 

When posting a booking form please enclose the full payment by cheque or postal order made payable to The Railway Touring Company, and, quoting your name, address, telephone number, choice of train, the number of seats you require, class and joining station. We regret that seats cannot be reserved unless full payment is received.

Organisers arranging group travel for ten or more persons on a UK Day Trip are invited to contact the office, details above, regarding discounts where a single booking is to be made.

Acknowledgements and Tickets

Bookings made by telephone will be verbally acknowledged at the time of booking and a written confirmation sent within 7 days. Tickets and travel information will usually be despatched at least 5 days before the date of travel. However, this information and the tickets cannot be sent until the departure times are confirmed by the train operator which may be at shorter notice. Please pay particular attention to the departure and arrival times sent with your tickets as these may vary from the approximate timings given in this brochure.

Gift Vouchers

We are pleased to offer gift vouchers which can be used against any future trip with us. Please contact the office to purchase these.

Junior tickets

Junior children includes ages 15 and under (children 3yrs and under may travel on your lap but if they do require a seat then a junior ticket price applies).

Family tickets

2 adults and 2 Juniors (aged 15 and under).

Standard Conditions of Booking and Travel

Every effort will be made to ensure that the locomotive, rolling stock, route and timings which are hired in from third parties, will run as advertised. However, the organisers reserve the right to alter these details at any time and shall not incur any liability to any person who has bought, or contracted to buy a ticket or tickets, as a result of any such changes.  There may be occasional re-scheduling or re-routing of a train.  Please note whilst every effort will be made to ensure the use of the advertised steam locomotive the organisers reserve the right to substitute a different steam locomotive on occasions should it be required, for operational reasons.

All reasonable efforts, within the control of the organisers, will be made to ensure that on the day of the trip, the train runs as planned. However, we cannot accept any responsibility for delays, mishaps, alterations or curtailment of the tour from situations outside of our control.  Please note all timings shown in the brochure are approximate and subject to change.

In adverse conditions the train operating company, West Coast Railways, may feel the need to run with a diesel locomotive attached to the rear as a precaution.

The nature of steam trains is that breakdowns, delays and substitutions have to be accepted. Every genuine effort will be made to ensure that the tour runs as planned and advertised, or as close to it as possible.

The organisers cannot accept responsibility for the options under the control of third parties and are only responsible for returning passengers to their joining stations.

Your booking is taken as constituting acceptance of these conditions. No refund or substitutions are available, other than due to cancellation by the organisers, which can happen on occasions. We will not be liable for any consequential loss you may suffer or pay any compensation to you.

Folding wheelchairs can be carried on all services. Motorised wheelchairs generally can not be carried due to the small opening doors. Special arrangements must be made to carry these

We are limited to only being able to provide a vegetarian dietary alternative, all other diet request are not available.

We recommend that during the winter months you travel wearing suitable layered clothing as the carriages on occasion can be cold. Although they are heated, unforeseen complications along with the nature of travelling by steam in vintage carriages can result in cooler conditions for passengers than modern trains.

N.B. – All timings shown are approximate and subject to change unless otherwise shown.