The Railway Touring Company is a direct sell tour operator and retail travel agent. All parts of a customer’s holiday are covered by our TTA membership (number T726X), and the air travel for all of our customers’ holidays is covered by our ATOL membership (number T7149).
Warren Travel Ltd, trading as The Railway Touring Company, acts as a booking agent for the service providers whose terms and conditions of booking and carriage apply to our tours. Copies of these terms and conditions will be obtained from the relevant service providers and forwarded to customers on request. Tours will be confirmed and take place subject to minimum and maximum numbers booking.
Railway components of a tour are provided subject to the serviceability of motive power and stock, and the operating conditions prevailing at the time of the tour. In the event of a failure to operate services as advertised then ‘best’ alternatives will be provided.
Details of each tour programme and its cost are published in our tour brochure, in leaflets, by correspondence, or by amendments notified to customers. Customers are required to acknowledge their acceptance of this information.
All tour bookings should be accompanied by payment of a deposit per person as follows:
A confirmation of booking will be sent to customers which includes a statement of their account and a balance due date.
The balance of payment is required in time for us to pay our suppliers, usually ten weeks before travel. There are occasions when we are required to pay for group tickets earlier than this and the balance due date will reflect this. During the period of time that we are establishing a viable tour group, deposits are fully refundable. Once we have confirmed the operation of a tour then deposits are not refundable.
It is a requirement that all tour bookings be covered by Fidelity Insurance. This is a financial protection insurance that protects the customer’s money until the tour takes place. The cost of this insurance is included in the tour price.
We make no charge on deposits paid by credit or debit card. Balance payments due before 13th January will be subjected to a 2.1% administration charge after this date we will no longer charge for balance payments made by credit card or debit card. Due to the high costs involved with debit and credit card transactions our preferred methods of payments for balance payments are cheque or bank transfer.
We have the following customer cancellation policy for all of our tours:
Customers are responsible for ensuring that they have the correct travel documentation for tours, and this includes passports, visas and health certificates. We are willing to give advice on passport and visa requirements but customers should seek professional guidance on medical related matters. We shall obtain guidance from the Foreign and Commonwealth Office and tourist board where a security risk exists or arises in respect of a tour destination. This information will then be passed on to tour customers.
Prices are determined against known exchange rates, fuel costs and tax regimes prevailing at 8th December 2017. The exchange rates used for prices quoted in this brochure are as follows:
In the event of significant changes we must reserve the right to amend prices.
A NO SMOKING policy will be pursued where we have the control or influence over the service that we are providing on our tour.